FAQ

Would you like to order from Sekoya? Simply create a customer account with us!

Click on the user account icon in the menu. In the window that opens, click on "Create an account".

Fill in all the fields. Choose a secret password and confirm your entry by clicking on the "Create an account" button. You are done!

When you log in to your sekoya.swiss account later, you will be asked for your password and email address.

In accordance with our data protection policy, your credentials are secure on our site and Sekoya will not use them under any circumstances.

Click on the user account icon :

In your customer account, under the menu item "My details", you have the possibility to change your personal data and your postal address.

You can also define a different delivery address by clicking on "Add a new address".

After making the changes, click on "Save" to confirm the changes.

For technical reasons, you cannot change your email address, contact us we will be happy to help you.

Click on the user account icon . In the window that opens at the bottom, click on "Forgot your password" and enter your email address. You will then receive a link by email to reset your password and create a new one.

The usual delivery time within Switzerland is 3 working days.

We work closely with our transport partners, but we cannot guarantee their performance and cannot be held responsible for any delivery problems, delays or missing packages.

As soon as your order leaves our warehouse, we send you an email confirming the shipment of your package with a tracking link to follow the delivery. If you already have your order tracking number, go to the post office website for real-time tracking.

This follow-up is also possible from your customer account:

If the products delivered do not correspond to your order, if a product is damaged or opened⁽¹), contact us immediately .
You must not use the product or products concerned.

⁽¹⁾Vial: lid detached or torn / Box: blister missing or perforated.

Food supplements are a concentrated source of nutrients or other substances with a nutritional or physiological effect. Their purpose is to supplement a normal diet.

At Sekoya we use nutrients of proven efficiency. They are extracted from natural sources and are composed of elements that are essential for the proper functioning of the body.

Some food supplements can be consumed regularly to support a good quality of life. Others meet specific needs such as regulating digestion, giving energy, stimulating the immune system. All contribute to the optimal functioning of the body.

Studies carried out by the Swiss and European authorities show that the population's calorie and macronutrient (fat, carbohydrate, protein) requirements are covered by the diet. However, these studies also show that intakes are unbalanced and that the diet rarely provides the recommended quantities of micronutrients (vitamins, minerals, trace elements). These micronutrients are nevertheless essential for maintaining health.

If you're wondering what's going on with you, ask your doctor for a blood test, or consult a nutritionist.

Sekoya food supplements contain vitamins, trace elements, dry and fatty plant extracts, probiotics and other nutritional substances such as glucosamine from marine nutrients.

All ingredients are from natural sources that we select for their effectiveness and affinity with the human body.

We favour proximity, so whenever we can, we buy from Swiss or European producers.

Artificial colouring, fillers, preservatives, synthetic vitamins, stabilisers and other enhancers are banned. Our products contain 100% of highly dosed and natural active nutrients.

Sekoya food supplements are not fattening. On the contrary, several preparations (digestion cure) promote weight loss.

Although Sekoya food supplements are highly concentrated in natural active ingredients, they are not medicines. Do not replace or discontinue your medication without consulting your doctor first.

Each country has its own policy. In 2020, we questioned over 500 consumers of food supplements in Switzerland. We found that less than 4% of them had applied to their supplementary insurance for reimbursement, and 1% had been reimbursed. This may not seem like much, but it still represents 25% of those who asked their insurance.

Our products are on sale in pharmacies where the staff is trained in nutrition and phytotherapy, where you will be well advised.

On this website you can read and download the "product sheet" of each preparation in order to make the best use of it, as well as find advice for an optimal diet and lifestyle.

You can also consult our advice in our "journal" menu, call us or write to us. We will answer your questions and accompany you until you are completely satisfied. This service is free of charge for all our customers.

In order to preserve all nutritional values until the expiry date, your Sekoya food supplement should be kept closed in its original packaging, protected from light and at an ideal temperature of about 20°C. After this date, your food supplement is still safe to consume, but it loses its nutritional value and therefore its effectiveness.

All our products based on plant extracts are suitable for vegetarian and vegan diets, including capsules. Only 3 products (Omega 3+, Pernadol®, Pernaflex®) based on nutrients from the sea are not suitable for vegans.

There is no contraindication to taking several food supplements over the same period of time, provided that the maximum daily values are not exceeded. If in doubt, call us.

Regular consumption provides the best results. A day without taking a food supplement should not be compensated by taking more the next day. You would exceed some of the recommended intakes without achieving more effects.

The recommended daily allowances are intended for the entire population and do not take into account the age, gender or particular needs of each individual. Therefore, some Sekoya formulas voluntarily exceed the recommended daily allowances, while respecting the limits set in the legislation*.

Ref Switzerland: Federal Office of Public Health (OFSP) - Federal Office of Food Safety (OSAV) / Ref France: DGCCRF / Ref Belgium: Federal Public Service of Public Health, Food Safety and Environment.

Sekoya preparations have no known interaction with drugs. In rare cases, the doctor will advise against certain combinations. In case of doubt, do not hesitate to consult your doctor.

If we had to keep just one difference, then we would say that we were the first and remain among the only ones to exclude all excipients, technical ingredients, artificial colours and other preservatives from our products. We have removed these unhealthy ingredients and replaced them with natural active ingredients.

We only use titrated plant extracts to ensure that our food supplements contain the active ingredients that are so sought after for their health benefits.

Our preparations are formulated to create synergistic actions between the ingredients, which ensures superior efficiency.

We use only natural ingredients (vitamins, minerals, plants, etc.), for optimal assimilation by the body and perfect tolerance.

In this way we increase the intake of natural active ingredients while reducing the number of units to be ingested (capsules, tablets).

Whenever possible, we use extracts from organically grown plants, but we do not use this as a selling point. On the one hand, the various organic labels adopt very different standards and on the other hand, the analyses we systematically carry out show that our extraction processes eliminate any traces of pesticides that may be present. Of course, we support this approach in its entirety.

All our products based on plant extracts are suitable for vegetarian and vegan diets, including capsules. Only 3 products (Omega 3+, Pernadol®, Pernaflex®) based on nutrients from the sea are not suitable for vegans.

If you compare the price of a Sekoya preparation with other brands, it is true that at first sight you can see a difference of up to 20%. But if you look at the consumption time, the composition and the quantities of active ingredients, you will see that the cost ratio with other brands is reversed.

Guaranteeing the authenticity of our products is very important to us. That's why we only work with official retailers. Buy your Sekoya dietary supplements only on accredited platforms.

A hologram is printed on the bottom of all our packaging and other invisible security features protect each product. If in doubt, contact us and we will check together whether it is a copy or an original Sekoya product.

Women, men, young people, healthy or not, we are all different. Therefore, everyone gets different results.

However, our food supplements contain natural active ingredients whose action on health is recognised by the scientific community. To achieve maximum efficiency, we have developed a protocol that involves a group of consumers who evaluate the effectiveness and tolerance at the development stage. Then, once the product is on the market, we continue to regularly survey a panel of customers to find out how they feel. This methodology allows us to continuously evolve our formulas if necessary.

All our products are developed and manufactured in Marin on the shores of Lake Neuchâtel in Switzerland according to ISO quality standards and Good Manufacturing Practices (GMP).

Each country has its own policy. In 2020, we questioned over 500 consumers of food supplements in Switzerland. We found that less than 4% of them had applied to their supplementary insurance for reimbursement, and 1% had been reimbursed. This may not seem like much, but it still represents 25% of those who asked their insurance.